It’s now 2:15 and I explain to her how I’m supposed to be on the flight to Vienna leaving right now. She asks me why I’m just now checking in. I nearly climb over the counter but instead use every ounce of self control to explain, through clenched teeth, that I’ve been at the airport for over three hours. She refers me to the lovely ladies at the ticket counter behind us. Apparently I raised my voice when I responded, “I don’t want to talk to them anymore!”. She picked up the phone.