"In the information age, most companies' success depends entirely on the creativity and drive of their workers. IT restrictions are corrosive to that creativity—they keep everyone under the thumb of people who have no idea which tools we need to do our jobs but who are charged with deciding anyway.”

You want people focused on the work itself, not where the work is done, how the work is done, or the technology standing in the way of getting the work done.

Prior to 1981, people had to go to the office because that’s where the resources were to get work done. “People couldn’t work virtually because there was no virtual, only physical space and real time”[iv]. The physical reality of work drove us to some faulty assumptions about what’s really important when it comes to work.